Missing entries in your statement uploads?

timcollette

Whilst trying to reconcile with my bank I am getting the above error message and cannot get past it even though there are no missing entries - any idea?

TomFromCrunch

Hi Tim - you’ll be seeing this message if your CSV entries are not in date order.

I’ve just got the team to have a look at your account - there’s one statement you’ll need to delete, correct the date order and re-upload. We can discuss specific dates / balances offline if you prefer?

Hope this resolves the issue for you!

timcollette

Thanks Tom, I see the statement you mean, but when I go into banking/more/view statement; it wont let me delete?

Thanks

Tim

TomFromCrunch

Hiya Tim! In that case you’d need to unreconcile the entries you’ve already matched on that statement. The statement can’t be removed while part-reconciled.

Here’s an article on how: https://help.crunchfree.co.uk/s/article/How-to-unreconcile-multiple-transactions

Shout if no luck, happy to help as best I can! 😃

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