Incorrect Invoice Figures

GordonChow

Hi, an invoice has been sent out where the net amount appeared as gross without VAT. All my other invoices show the same rate x quantity, plus VAT to give the correct gross figure. My client has made a correct payment for the gross amount but I will not be able to reconcile this payment because the figures do not correlate. How do I go about correct this? Thanks

TomFromCrunch

Hi Gordon,

If it’s just the case that you’ve accidentally used the wrong VAT type, you can credit note the invoice and raise again with the right figures so you can allocate the payment received. You’ll need to switch to ‘Classic’ invoicing to raise a credit note for the moment.

If you believe the VAT was added correctly when the invoice was issued, we’ll need the invoice number so we can look into this for you (you can email us at feedback@crunch.co.uk and we’ll take a look).

Hope this is helpful!

GordonChow

TomFromCrunch
Hi Tom, thank you, I will e-mail the details. Thanks.

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