There’s an issue with your balance

IeuanWilliams

I’m a new Crunch Free user and set up my account with the deposit sum in the bank, I now realise I should have set it up with £0 and add a matching deposit as I get a “There’s an issue with your balance” message. I can’t seem to fix the opening balance as the system obviously has a audit history with my original sum..

I have watched the videos, and used the bot and can’t find a fix. I obviously needs human intervention to correct my initial error.

Can someone in Crunch adjust the opening bank balance amount or give me a nudge how to fix this issue

AlexandraMoore

Hi, a member of our team should have been in touch with you as you should now be able to reconcile. But please do get in touch if there’s anything else we can help with - Alexandra

IeuanWilliams

All good, now all sorted thanks for the support.

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