Unallocated client payments...but I've got client payments against the invoices

SuperchargedLlama

Hi there,

I’m trying to start my self assessment and have found that I have three unallocated client payments. However, I have recorded client payments correctly against the invoices, so I’m not too sure why these exist. I assume I’ve created multiple client payments, but I’m not entirely sure how or when I’d have done that.

Any advice on where to look to unpick this would be greatly appreciated.

Katie

Hi there,

Yes, it looks like you have a few duplicated payments. The payments that aren’t allocated to your invoice have been reconciled against your bank statement and can’t be removed so what you’ll need to do is delete the payments that are currently allocated and update them.

Fortunately, this is quite simple to fix. Here’s a step-by-step:

Head to Sales > Client payments
Change the ‘Currently displaying’ drop down number to 100 so you can see everything on one page.
You’ll see your unallocated payments listed in red.
Close to that line (it may be a couple of lines up or down depending on the date it was recorded) you’ll see a payment for the same amount that is allocated to the invoice.
Click the ‘Options’ button and ‘Delete’ from the menu list.
Next to your unallocated payment click ‘Options’ > ‘Edit’
You’ll now be able to allocate that payment and save to update.

Hope this helps!
Katie

SuperchargedLlama

All sorted, thanks Katie 🙂

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