Carlo Hi Carlo,
I’ve seen this happen a few times, and it is an odd one. However, if it’s what I think it is, it’ll be a “balance” issue on the .csv file itself. When you uploaded the .csv file, did you have a “balance” column which included a running balance next to each transaction?
If so, it’d be better to simply include the opening balance of the first transaction so that the remaining balances automatically tally up for you when you import the file to Crunch - this usually prevents any of these gap in statement issues cropping up, for example:
Sometimes, for some unknown and weird reason, if you have multiple transactions on the same day and import a .csv with running balances, the balances of the same-day transactions will swap around and cause a balance misalignment on the .csv which then causes the Crunch statement upload imported to think there’s missing data, hence the confusing “gap in statement” error on the same day so it’s more often than not a .csv issue.
I’d recommend checking out this article, “Statement entries can’t be imported into Crunch Free”, and scrolling to the heading “There’s a gap in your bank statement” for guidance on what to do in detail if you need more support.
In short though, you’ll need to unreconcile your entries, delete the uploaded bank statement, remove all balances apart from the first transactions opening balance and then reupload it. It’d be prudent to do the same for the May statement too, just to avoid hitting the same wall later 😀
