We’ve recently added a brand new feature to help with this problem. You can now create individual missing statement entries directly in your Crunch account.
First, double-check the dates and amounts of the missing transactions on your online banking or statements. When you have the details:
- Go to Banking and click on “More…”.
- Next, choose “View unreconciled statement entries”
- Click the + button in the bottom right corner
- Fill in the details of the missing statement entry
- Click Save
Repeat this for each missing statement entry and then go back to the banking page. You should now be able to reconcile them.
If you get stuck, your Client Success Manager will be happy to help you do this.
All the best,