missing current account statement entry

frenzy382

Hi,
My current account is setup for Open Banking, and as a result i am unable to manually upload statements. I recently noticed that i had 2 entries that needed to be reconciled in Crunch..and on further investigation it seems that these entries (money transfers from one account to another) are missing from the bank statement.

To me this indicates that it would be impossible to reconcile, as technically they don’t exist…however, they really do (just not via Crunch system).
Anyone know best course of action to fix this? Is this going to be a case of getting crunch to manually create the money transfers so i can reconcile?

Thnx,

Katie

Hi Frenzy382,

We’ve recently added a brand new feature to help with this problem. You can now create individual missing statement entries directly in your Crunch account.

First, double-check the dates and amounts of the missing transactions on your online banking or statements. When you have the details:

Go to Banking and click on “More…”.
Next, choose “View unreconciled statement entries”
Click the + button in the bottom right corner
Fill in the details of the missing statement entry
Click Save

Repeat this for each missing statement entry and then go back to the banking page. You should now be able to reconcile them.

If you get stuck, your Client Success Manager will be happy to help you do this.

All the best,
Katie

neha7325732

I study for my ACCA qualification and encountered a similar issue during my Financial Reporting course. The best course of action would be to contact Crunch support to manually create the money transfers, ensuring you can reconcile these entries.

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