which invoices are reconciled to which payments

simon2

When reconciling my bank account I’m told there are two payments which are unreconciled and I can see the invoices and the payments, but don’t see which is linked to which. I’m sure it is my error, but don’t know how to see which invoice is linked to which payment for reconciliation. Does anyone know if I can find that detail ?

Katie

Hi Simon2,

It looks like two of the payments from your clients have been duplicated during reconciliation. It’s possible you may have created a new payment and matched that to your invoice instead of matching what was already there.

Fortunately, this is simple to fix.

Head over to ‘Sales > Client Payments’. Here you’ll see a list of your client payments and the invoice each one is assigned to.
On 01/07 you’ll see you have two entries for the same amount. One is allocated to an invoice and one isn’t.
Click on the Options button for each one. Next to one of these, you’ll see an option to delete the payment and on the other, that’ll be greyed out.
The one with the greyed-out ‘Delete’ option is the one you’ve matched against your bank statement. This is the one you’ll keep.
Use the ‘Delete’ option on the other payment to remove it.
The payment you have remaining is not allocated to your invoice. To fix this;
Click ‘Options > Edit’ and scroll to ‘Section 2 Allocate to Invoice(s)’.
Locate the invoice number your payment relates to, update the amount in the box next to it and save.
Repeat these steps for the entry on 06/05

Hope this helps.

All the best,
Katie

simon2

The delete otpion on these payments is greyed out I’m afraid. Is there another way to delete them

Katie

Hi Simon,

The option to delete one of the payments is greyed out, but the other one does allow you to remove it.

Of the two payments recorded on 01/07, the one that is currently allocated to an invoice will allow you to delete it. This is the same for the payments on 06/05.

If you’re having trouble seeing this, I’d recommend giving us a call and your Dedicated Client Succes Manager should be able to walk you through it.

All the best,
Katie

simon2

Oh thanks it was the one allocated to an invoice that I could delete 🙂 So I deleted the ones allocated to an invoice then allocated the remaining payments to the appropriate invoices. Does that sound right ?

Katie

Hi Simon2,

That’s right, you’ve got it.

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