Credit note raised but invoice still shows as due

JRE

Hello - I have raised a credit note for the full amount against an invoice raised in error. The credit note is shown against the invoice. However, the payment still shows as being due (in fact, it’s now showing as being overdue). I have raised credit notes in the past and the relevant invoices show as ‘paid’. How do I correct this?

Katie

Hi JRE,

I’ve taken a look in your Crunch account and see a credit note has been created against one of your recent invoices.

Currently, the status of your credit note is that it’s in ‘Draft’. To finish credit noting the invoice, please issue the draft credit note.

In ‘Classic’ invoicing view, click on the credit note shown in your invoices list. Next, click on ‘Options > Issue’.

All the best,
Katie

JRE

Thanks. It was showing as ‘credited’, the same as the others I’d done, so it looked as though the credit note was complete. But yes, that’s fixed it - thank you.

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