Duplicate payment

Mary

I reconciled a payment in Crunch that came from my banking feed. I matched that payment to the invoice and everything was settled. I logged back in today and that payment has reappeared in my banking feed. I confirmed that there was only one payment via the bank. The payments in Crunch both show with the same date. Any ideas how this could have happened and how I can fix it?

TeaKayB

Mary I keep experiencing this, and something similar: I log payments received using the “add/edit payment details” in the appropriate invoice, and then a sign in later and there are payments listed as “not associated with an invoice”. I’m assuming it’s something I’m doing wrong, but it’s odd that I never used to have these problems.

I’m sorry that this isn’t a solution; I’m just posting so that there’s a record that someone else is having this and similar problems too. They do seem intermittent, but it does happen regularly enough that I pay a lot of attention when I’m doing anything because I’m fed up of causing myself problems later, and I can’t figure out for the life of me what I obviously keep doing wrong - as far as I’m concerned I’m doing the same thing every time!

Katie

Hi Mary,

I’m sorry to hear you’re having trouble with your reconciliation.

I think I see the transaction you’re referring to, but I’d like to check that I understand the problem correctly before we begin investigating it.

On your imported bank statement in Crunch, there is one payment that appears twice.
You’ve confirmed with your bank that only one of these payments is genuine and the other is a duplicate.
Your statement was imported automatically into Crunch via Open banking

Please let me know if this is correct.

Fortunately, there is quite a simple fix for this problem. However, I’d appreciate you letting our Product team take a quick look before we remove it, so they can try and prevent it from re-occurring.

Thanks,
Katie

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