Unreconciled Payments

Sinclair

I have seen the relevant Help page and followed the instructions, but items remain listed as Unreconciled in Banking. I could simply delete an unreconciled expense which has been paid against a supplier’s invoice, but I worry that it would be deleted entirely from my accounts. Similarly, I have received a payment for which an automatic invoice has been generated, but it is still listed as unreconciled. Could anyone help please? Thank you.

Katie

Hi Sinclair,

I’ve just taken a look at your account and can see three unreconciled Crunch entries.

December 2023 - This payment has been recorded once as a client payment and once as a bank deposit. You can delete this due to the duplication.
March 2024 - This payment doesn’t appear on the bank statement uploaded to your Crunch account. Please double check when the payment was made and from which bank account. If it was recorded in error you can delete it.
December 2024 - I don’t see this on your bank statement. Please check your online banking to see when this was received.

All the best,
Katie

Sinclair

Katie

Hi Katie,

Thanks very much for looking at this, and for your advice. I’ll check all that out.

Best wishes,
Sinclair

Sinclair

Hi again Katie
I have resolved those issues now. Your help was much appreciated.
Best wishes,
Sinclair

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