Raising an invoice + reconciling with uploaded bank transactions death loop

SannaG

I have an invoice (126806/0001) raised, and when reconciling my bank transactions, the likely match came up, and I selected it. Looking at my reconciled transactions, it seems to be there - the right invoice against the payment, and the banking section shows that there’s nothing to reconcile. Happy.

However, looking in the Sales section, the invoice is still there, showing as very overdue. If I follow the instructions on the tutorials, eg https://help.crunchfree.co.uk/s/article/How-to-record-a-client-payment-in-Crunch-Free-Modern, I am expected to manually “Add a Payment” to net off the invoice.

But this creates a double payment for the invoice, in addition to the one already in my uploaded bank statement. And all of a sudden my banking isn’t fully reconciled anymore. So I go into the unreconciled items, and there’s a double payment entry for the same invoice, which means I can only select one instance of the payment. So I delete the spare one, and now the invoice is showing as unpaid again!

So, I’m back to where I started. Why is the invoice showing as unpaid when the system seems to have fully recognised that uploaded bank payment is attached to that invoice?

Also.. wondering why the tutorials talk about manually entering payments, when it’s expected that we’ll be uploading bank statements or using the live feed?

Thanks

Katie

Hi SannaG,

It sounds like you correctly reconciled your payment, but that it wasn’t allocated to an invoice.

To show your invoice has been paid, you can either record the details directly against your invoice (as shown in the guide you’ve referenced) or create the payment and then allocate it to an invoice.

If you go to Sales > Client Payments, you’ll see you have quite a few payments listed here. Click ‘Options > Edit’ and scroll down to ‘Section 2 Allocate to Invoice’. Here you’ll see a list of invoices for clients who currently don’t have a payment recorded against them. Update the amount and save. Your invoice will then show as paid.

Check out our guide ‘How to allocate client payments’ for a more detailed walkthrough.

We explain how to manually create payments, as a lot of clients like to enter information as it happens, rather than waiting for entries to become available during bank reconciliation.

Thanks,
Katie

SannaG

Great, thanks so much!

If you're a small business owner who loves what they do, there's no better partner than Crunch. We help over 10,000 small business owners from across the UK manage their finances and grow their business. Learn more →

This forum is provided by Crunch. Crunch takes no responsibility and accepts no liability for any content submitted by users of this forum. Terms of Use →