Credit Card not showing the correct balance on banking screen

Mark-M

I have imported a statement for my credit card that I want to use for business transactions (sole trader). The first import needed to cover the tax year 2025-2026 so was all personal entries. I gave the starting balance as the correct negative figure and everything seemed ok, the entries all imported and i reconciled them as personal. The issue is that although the reconciled transactions match and the end balance is correct, on the banking screen the balance is stuck at the opening amount. I’m not sure how to fix this.

Katie

Hi Mark-M

I’m trying to locate the correct account for you, but having a little trouble.

It looks like you used to have a Crunch Sole Trader Pro subscription, but this was closed, and you have a Crunch Free Sole Trader account instead. Is that correct?

I checked the Crunch Free Sole Trader account that was linked to the email address you use for this forum, but there was no information recorded.

Could you please get in touch via feedback@crunch.co.uk and we’ll see what we can do to assist.

Thanks,
Katie

Mark-M

I’m meant to be on the crunch plus subscription at the moment, not sure why your seeing crunch free, could that be why I have this problem?

Katie

Hi Mark-M

Sorry, yes, you are on Crunch Plus. Internally at Crunch, this falls under the umbrella of Crunch Free, so I didn’t see that you had the Plus option.

In your Plus account, I don’t see any bank account details or other items recorded. Are you able to see these when you log in on your side?

Mark-M

Thanks for the clarification Katie, yes when i log into the system I can see my business account which is running fine and also the credit card account which shows the wrong balance, even though the statement appears on the statements screen and that does show the correct balance! I’m puzzled now why you cant see either?

Thanks for your continuing support,

Mark

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