RyeStudio Hiya, thanks for joining the Crunch Chorus Community forum!
Just to check we are looking at the right account, are you using the same email address to log into Crunch Free as the one you have registered here with?
We would ideally need to see the CSV to check it is formatted correctly. My colleague Katie (Crunch's Client Education Specialist) has kindly offered to take a look and help you format it as an example for you to use next time. If you like you can reach her on email@example.com
Hope this is of some help!