If I go to
Banking –> Accounts & Cards
then click “More” underneath my main business account and choose “view unreconciled Crunch payments”
I get a list of supposedly unreconciled payments from the last three years. There are 13 listed here altogether, and I say “supposedly” because the associated invoices (under Sales –> Invoices) are marked as “paid”.
The only available option with each of the entries on the “unreconciled Crunch payments” list is to delete it by clicking the red cross, but if I do this the associated invoice is then marked as unpaid and appears in Sales –> Invoices (and the Dashboard) as overdue.
I then use the “record client payment” option to re-add the payment, which marks the invoice as paid again, but that payment reappears on the “view unreconciled Crunch payments” list.
I have no idea what I’m supposed to do to “reconcile” these thirteen payments, all of which were made into my main business account (which is connected with Crunch Free via the bank feed). The text underneath my bank account on the “accounts & cards” page say “0 to match in bank” and “13 to match in Crunch”. I can see all of the payments in my bank account, and the dates & amounts of the payments match the dates & amounts of the client payment recorded in Crunch. Most of the payments I’ve received are reconciled - these thirteen payments, from various dates from 2021 to 2023 - seem to be completely random and I can’t work out what the problem is.
Any ideas?
