2 expenses missing from Crunch bank feed which causes discrepancy

Van

Hi team, I reconnected my bank feed a few days ago and was pleased to see it looked like the feed had updated today. But there is a discrepancy between the Crunch bank feed and my banking app balance I can’t account for. I have reconciled all bank payments and all but 2 Crunch entries [which don’t account for the discrepancy].
On going through my banking app, I see the Crunch bank feed has missed out on 2 separate expenses from the same supplier, one in April and one in May. What can I do?
Thanks

Luke_Young

Hi Van

It sounds like a couple of statement entries need to be created in order to match the transactions in Crunch when reconciling. If I’ve understood the issue correctly, you’ll be pleased to know you can easily fix this.

On the relevant bank account, go to ‘More > View unreconciled statement entries’ and use the button in the lower-right to enter the details of the transaction. It’ll be added to your list of statement entries, ready for you to reconcile the payment.

I hope this helps.

Van

Hi Luke,
Thanks for your reply. When I view the unreconciled statement entries, there is no button to enter details of the transaction, only a red X next to each of the expenses. I’m using the free version and have automated banking feed.
Any other suggestions please?
Thanks,
V

Luke_Young

The red ‘X’ next to entries makes me think you may be using our ‘Classic’ bank reconciliation instead of ‘Beta’, perhaps.

Is your view different to this?

Van

Yes, it is different to the the screenshot you sent. In the Sales tab, I do use the Classic version for invoices, but didn’t realise this affects bank reconcilation. The Banking tab doesn’t give the option to change Classic to Beta, do I just go back to Sales and change it from there?

Luke_Young

Van Okay, thanks for clarifying.

Unfortunately the Sales toggle won’t impact the banking section, but it looks like you may not be opted into our beta for banking/bank reconciliation yet. I can request you to be if you’re interested? You’ll still have access to classic, as you’ll be provided with the toggles to change between if you wish.

Van

Yes please, that would be great. Thanks Luke

Luke_Young

Hi Van,
Hello,

I’ve checked your account and it appears you’re already opted in for this so you’ve got access to this I believe. Are you perhaps going to “Unreconciled Crunch payments” instead of "Unreconciled statement entries?

Are you sure you’re heading to the right place, it’s the View Unreconciled statement entries option.

Van

Hi Luke,
Apologies, it is unreconciled Crunch payments which I’m looking at. But the issue underpinning this is that these expenses exist but were not picked up in the bank feed. The statement is reconciled, because it is missing 2 transactions from the bank feed which equate to those expenses.

Katie

Van

Hi Van,

I’m going to jump in and see if I can help as Luke is out of the office currently.

Apologies that there have been a couple of entries missed by your Open banking imports.

Thankfully, this should be an easy fix with one of our recently added features. What we’ll be doing is creating the missing statement entry, then when you next go to reconcile, they’ll be the first items on your list.

Go to Banking > Accounts and Cards > More > View Unreconciled statement entries
In the bottom right corner, there should be a pink circle with a plus symbol.
Click this and a panel should open from the side which says ‘New Entry’ at the top.
enter the details of the missing statement entry and save.
In your bank reconciliation, you should now have both the Crunch entry and a statement entry that can be matched together.

Please let me know if you have any trouble with it.

Thanks,

Katie

If you're a small business owner who loves what they do, there's no better partner than Crunch. We help over 10,000 small business owners from across the UK manage their finances and grow their business. Learn more →

This forum is provided by Crunch. Crunch takes no responsibility and accepts no liability for any content submitted by users of this forum. Terms of Use →