Hi Andrew, it seems like you’re encountering a common issue with VAT returns, where the window doesn’t open. Here are a few things you can try to fix this:
Clear your browser cache and cookies: Sometimes, old files in the cache can cause issues with how the page loads. Clearing them might resolve the problem.
Try a different browser: Sometimes, certain browsers may not be fully compatible with specific features. I recommend trying Google Chrome or Mozilla Firefox.
Disable browser extensions: Certain extensions, like ad blockers, can interfere with page functions. Try disabling them temporarily and see if that helps.
Update your browser: Ensure you’re using the latest version, as updates often fix bugs like this.
Check for pop-up blockers: Make sure your browser isn’t blocking the window as a pop-up.
If none of this works, you might want to check for any known system issues or updates. I hope one of these steps helps you get your VAT returns visible! Let me know if you need further assistance.
